RETURNS
Send an email to info@jelenabindrai.com within 7 days of receiving your order with “Return” in the subject title. We will arrange for a free collection from you. Please specify the reason why you wish to send you item(s) back. We will send you an email containing the details of the pick-up (date and time). We will email you as soon as your item(s) have been received and your return is in process. All credit card refunds will be credited back to the original payment card used for the transaction. Please note that shipping charges and any taxes and customs duties incurred will not be refunded. Returned items must be received new and unused with all garment tags attached within 7 days of the email sent, any returns received after the 7 days will not be processed and the goods will be returned to the customer.
EXCHANGES
Send us an email to info@jelenabindrai.com within 7 days of receiving your order with “Exchange” in the subject title. Please note that we will only exchange goods to the same value or higher, we can not exchange products for a lower value. We will arrange for a free collection and delivery of your new item. Please provide all new product information as part of the email (size, color, etc…) Same returns procedures will be applied. We will then process your new order and provide you with all relevant documentation in the new shipment.
PLEASE NOTE:
New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. We are not responsible for any item that is not returned in the manner set forth above.
SECURE/TRACKABLE DELIVERY
We recommend you send your return using a secure or trackable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage.
FAULTY ITEMS
Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at info@jelenabindrai.com stating your Order Number and the nature of the fault within 7 days.
FAQ
How will I get my refund?
Once the refund is approved, you will get the refund to the same credit card you used to make the payment.
When will I receive my refund?
Items must be returned in perfect condition. Once approved, the refund you will receive an email confirming that the refund has been made. This should take 2-3 working days once we receive the item back. Remember that the payment to the credit card always depends on your bank.
What should I do if my refund is incorrect?
Please contact us: info@jelenabindrai.com. We will try to solve it as soon as possible.
DO YOU SHIP TO MY COUNTRY?
We offer worldwide delivery.
If your country doesn’t appear in the list, please contact our customer service on: info@jelenabindrai.com
SHIPPING METHODS
We use DHL and Aramex to ship all our orders. A tracking number is provided for each.
SHIPPING TIMES
Items in stock will be shipped on the next business day.
Please allow 7 working days for your order to arrive.
Once your order is placed, we will send you an email with the order confirmation and details.
No shipments are made on Saturdays, Sundays or public holidays.
Please note that you are liable to pay local customs duties.